Established in 2007, the idea for SNAP came about as a result of a variety of influences, including my studies at a top ranked business school, the Carlson School of Management at the University of Minnesota, my experience as an entrepreneur, and the construction jobs I held during high school and college. Created in 2007, I wanted to create a construction company that really could claim to be the best in customer service and overall value, knowing that success would follow. Hiring procedures have continued to evolve since the onset. We continue to evolve new technology and software systems to improve communication and measure customer satisfaction. Our installation procedures continue to modify and we are now proud to offer a Lifetime Craftsmanship Warranty. We don’t offer products from a single manufacture so that we can get a greater discount; we carry a wide variety as they all have value in particular situations. Our business model evolves daily as we learn to be better than we were yesterday. It is an emotional high to start receiving the accolades and awards we have for customer satisfaction and value after all the years of hard work. We look forward to be being better every day.
Randy Penrod. What can we say about Randy Pernod? First of all, nothing but good as he is bigger than the rest of us. But in all seriousness, Randy is a great leader in our company. He is someone that brings strong moral values, a dedication to customer service, and a positive get it done kind of attitude to the team. He is versatile in the fact that if he doesn’t know, he will figure it out. He works our version of a CUSTOMER SATSIFACTION COMMAND CENTER. He takes all inbound leads and places them with the professionals within our company that suit the job best. He is here to serve you, the customer, in any way he can to be sure that the job is done to “SNAP’S” standards. In his personal life, Randy has been very dedicated to giving back to those that gave for our freedoms. He actively visits and volunteers every chance he has to help our vets. This is the person that will be handling your customer satisfaction. We can’t wait until you see the SNAP difference.
Meet our President, Rick Clark. Rick has been in the construction industry for over 20 year and has an extensive background in exterior construction. He has traveled throughout the United States setting up offices to help after catastrophic storm events. He is very knowledgeable when dealing with insurance claims and has been a part of over a 100 million dollars in total claims. He is highly experienced and has seen it all. And we like to say, he is the glue that holds all of this together.
Meet the lady that holds it all together, Jane Clark. As you can see, our president Rick is a lucky guy. Jane has over fifteen years of experience when it comes to accounting and claims management. Her education on both the insurance and construction side make her a valuable asset at Snap Construction. During the 2012 season she was able to help over 300 families through their insurance paperwork making sure that everything was handled and made easy. Insurance claims can be complicated and time consuming, but Jane makes them easy!
David Hoke is our licensed contractor. Dave keeps the office in line when it comes to building and how to get it done. He helped to create the vision of the company and the direction it is heading with innovative products and ways to make production smoother. He is a Hamline Law grad and an excellent problem solver. Dave has now successfully licensed us in Minnesota, Wisconsin, Iowa, and soon Florida. You will now find him in the office more than in the field helping with paperwork and efficiency in production: a task that continues to grow as we grow and push toward perfection in customer service.
Meet the owner and narrator of this page: I was born and raised in Albert Lea Minnesota, where I spent my early years watching my parents own and operate a family hardware store started by my grandparents in 1958. Watching them run their business instilled the values of hard work and customer service to me from a young age. They still work 7 days a week. When I turned 16, I joined the legion of teenagers saving up to buy their first car. Realizing that working in the family hardware store wasn’t going to raise enough money, I sought a new job in construction. I continued working construction throughout high school and college. Almost 20 years later, I am the proud owner of Snap Construction, ranked 142nd in the nation according to remodeling magazine, and top 1% in customer service according to Angieslist. I take a lot of pride in our business and its ability to help people with their most important asset. Many companies in the industry claim their goal to be customer satisfaction, but here it is business as usual.
Snap Construction was born after we decided that we could do construction better. That construction could and should be easier. That a customer could expect to get the fit and finish of a top design firm at a competitive price. Our goal is to be the company that makes everyone smile before and after the job. Whether it is our marketing or professionalism, we look forward to offering our ideas of a better way in this industry. We look forward to the continued development of a construction company that makes things less intrusive and less taxing on its customers. Every day we work hard to make the process easier while maintaining the highest level of quality and customer satisfaction!
We are proud to be an award winning company with the highest level of customer service. It’s why we come to work every day. To the right of the screen you will see some of our earned accreditation. We look forward to filling out our book shelf with the awards to come.